HOW TO
FAQ
When will my order be shipped?
Orders are typically processed and shipped within 3 business days of purchase.
How long does shipping take?
Shipping times will vary as we ship worldwide from different fulfillment centers based on your location. Average shipping time is approximately 7 to 20 business days. Your tracking number will be updated 3-7 days after your order ships.
How to cancel an order?
We can only cancel orders within the first 12 hours of placing your order. After that, the order has most likely been processed and ready to ship or shipped. Once this takes effect, it is out of our control. We apologize for any inconvenience this may cause, but we pride ourselves on our prompt service, which includes placing orders as quickly as possible.
What is your return policy?
If there is an issue with your order (defective product, wrong order, damaged order, etc.), please contact us within 7 days of receiving your order and we will be happy to assist you in reviewing your case and, if approved, we will send a replacement. Please do not return anything until we have reviewed the case and our customer service team will review the request and send further instructions. We reserve the right to refuse any return request.
You will be responsible for paying shipping costs for returned merchandise. Original shipping charges are non-refundable.
* For hygiene reasons, cosmetics, lingerie and lingerie/shapewear are final sale items.
How do I track my order?
We've actually made this super easy! You can click here to check the status of your order.
How do I use a coupon code?
lucky you! To use your coupon code, add all of your charm items to your cart and begin the checkout process. There will be a box to enter your code and then just click "Apply". Please note that only one promotional code can be entered for an order. Coupon codes cannot be used on already placed orders.
Oops, I forgot my password!
Don't worry, click Forgot Password and we'll send your password back to your email.
How do I opt out of receiving emails?
Why do you want it? ! Our fans receive various benefits and special gifts. But if you must, just click the "unsubscribe" link at the bottom of any email.